Service quality, customer satisfaction, and customer value: A holistic perspective. Industrial marketing management, 33(4), 271-277. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Kualitas Pelayanan dan Kepuasan Konsumen Objek Wisata Sumaru Endo Remboken. International Research Journal of Management, IT and Social Sciences, 5(2), 75-79. A Study on Customer Satisfaction towards Patanjali Products in Theni District. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Wisatawan Dalam Berwisata Di Kampung Gajah. A national customer satisfaction barometer: The Swedish experience. Pariwisata dalam Kaitannya dengan Kebudayaan dan Kepribadian Bangsa” dalam Kebudayaan dan Kepribadian Bangsa (Tjok Sudharta, dkk. Journal of economic psychology, 18(4), 387-406. An empirical test of an integrative model. Merging service quality and service satisfaction. Yogyakarta.ĭe Ruyter, K., Bloemer, J., & Peeters, P. Kualitas Pelayanan Dan Kepuasan Konsumen Objek Wisata Sumaru Endo Remboken. Industrial Marketing Management, 24(2), 91-98. Post-purchase strategy: a key to successful industrial marketing and customer satisfaction. Journal of business research, 55(1), 17-31. Performance-only measurement of service quality: a replication and extension. Journal of Administrative Sciences and Organizations, 17(2).īrady, M. Effect of service quality on customer satisfaction in shaping customer loyalty. The service quality variable in the form of tangible (physical evidence) has a positive effect but not significant.Īryani, D., & Rosinta, F. The results showed that service quality variables such as responsiveness, assurance, empathy, and reliability had a positive and significant effect on customer satisfaction. Data analysis techniques used multiple regression analysis using mixed methods, both qualitatively and quantitatively. The data collection method uses a questionnaire distributed to 100 respondents. The purpose of this research is to find out and provide empirical evidence about the Development of Kertalangu Cultural Village Based on Analysis of Service Quality on Customer Satisfaction. As a tourist destination, there are many facilities and infrastructures in Kertalangu Cultural Village needs to be improved. Denpasar, as the center of the city, still has green and beautiful land, which is Kertalangu Cultural Village. This tendency is motivated by the social demographic factors of the population of the city is much easier to accept the latest issues related to modernization and economic empowerment. So, you better ask to the officer at the Sumaru Endo Resort's entrance gate.Warmadewa University, Denpasar, IndonesiaĬultural village development, customer satisfaction, Kertalangu cultural village, physical evidence, service quality AbstractĬities tend to be the focus of development, including the development of the tourism sector. Local/domestic tourist and international tourist are treated with different price. Arrive at Sumaru Endo Resort, you will have to pay the entrance fee. From Tondano Terminal, you go to Lake Tondano's Sumaru Endo Resort, you can go by a public 'otto' direction to Rembokan, and you can tell the 'otto' driver that you want to stop at the Sumaru Endo Resort.ģ. From Manado Bus Terminal, Wanea, you go to Tondano by a public bus direction from Manado to Tondano, then the bus will stop at the Tondano Terminal.Ģ. You can go to this place by public transportation from Tondano Bus Terminal, you can go by a public car (local people called it "otto").ġ.
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